I have the same issue with Alitalia's customer service. I wrote to them about how they charged my family for supposed luggage overages when the luggage was well within the weight limit. My travel agent has tried to contact them as well and no one at Alitalia has the common courtesy to return a call or a letter.
I have the same issue with Alitalia's customer service. I wrote to them about how they charged my family for supposed luggage overages when the luggage was well within the weight limit. My travel agent has tried to contact them as well and no one at Alitalia has the common courtesy to return a call or a letter.
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