19.2.09

Alitalia employee job satisfactions

Pull your finger out...
Push it back in...

Pull it out...
Back in...

Repeat for 100 times before you go about stealing people's luggage.

1.2.09

Alitalia gets rescued but stays the same

Alitalia has sold a 25% stake to Air France / KLM thus for the moment staying afloat. What has changed?
Not much. Alitalia maintains the worst record for losing luggage from all its major airports. To verify this please go to the missing luggage office in Heathrow and watch how there is always a queue in front of the Alitalia desk.

Problems might not go away until 2013 when the Franco Dutch alliance can bid for a controlling stake of the company. Even then we don't know if they will be able to root out the gigantic problems in corporate responsibility, customer services and surprise, surprise, baggage services.

A public apology and a free ticket for all the passengers who lost luggage with no refund, would be nice.

Alitalia is no longer about corporate irresponsibility. It is a national responsibility and Italians should pull their finger out.